ProFinder by Simplify – simplifypi.ai

Even with perfect phone answering, many multi-site therapy practices still lose revenue when:

Patients are routed to less efficient locations
Providers have open schedules while patients wait weeks to be seen
Patients drop off before completing treatment plans

Here’s the reality most practice leaders don’t realize: answering phones faster doesn’t fix broken operations. You can capture every single referral call and still lose millions in revenue because of what happens after you answer.

When patients get routed to the wrong location, when providers have gaps in their schedules while other locations are overbooked, when patients drop off at visit three of an eight-visit care plan — that’s where the real revenue leakage happens.

Most practices don’t even know their plan of care completion rate. They don’t know how much capacity they have across all locations at any given time. They don’t know which providers are underutilized and which are burned out. They’re making routing decisions based on “first available” or scheduler intuition — not operations intelligence.

The result? You’re working harder, adding more staff, opening more locations, and still leaving millions on the table every year.

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Most solutions focus on the wrong problem. They’re built to answer phones faster and find appointments quicker. But that’s treating the symptom, not the disease. The real problem isn’t phone answering — it’s what happens after you answer. Where do patients actually go? Which providers see them? Do they complete their full care plan? That’s where millions in revenue get lost, and that’s what AI call centers can’t fix.

The difference? AI call centers optimize for finding appointments. ProFinder optimizes for maximizing revenue from each referral.

Call center tools make scheduling faster. ProFinder makes operations smarter — then scheduling just executes the plan.

Think about it this way: If your operations are broken — patients routed to wrong locations, providers with scheduling gaps, care plans incomplete — then “intelligent scheduling” is just efficiently scheduling patients into a broken system. You’re still leaving millions on the table.

ProFinder fixes operations first. That’s where the intelligence needs to live. That’s where the revenue multiplication happens.

ProFinder is the only operations-first platform built specifically for multi-site therapy practices.

We don’t just help you answer phones faster. We fix the operational problems that cause revenue leakage — the problems that persist even when you’re capturing every referral call.

Here’s what makes ProFinder different: While AI call centers optimize for finding an appointment, ProFinder optimizes for finding the right appointment based on your operations data and strategic priorities. We turn chaotic growth into systematic execution.

Strategic Location Capacity Management

Stop guessing about capacity. ProFinder gives you real-time visibility into utilization across all locations, helping you balance workload, reduce provider burnout, and eliminate the "some locations are slammed while others have gaps" problem. You'll know exactly where you have capacity and how to use it strategically.

Intelligent Patient-Provider Matching

Not all appointments are created equal. ProFinder routes patients to the optimal location and provider based on distance, provider expertise, availability, patient needs, and your strategic priorities — not just "first available." The result? Better patient outcomes, higher completion rates, and more efficient operations.

Complete Patient Care Cycle Coordination

Most practices lose patients between visits 3 and 8. ProFinder coordinates the entire care journey — from initial evaluation through discharge — ensuring patients complete their full treatment plan. We automate follow-up scheduling, track care plan progress, and alert your team when patients are at risk of dropping off.

Integrated Scheduling and Execution

Once operations are optimized, scheduling just executes the plan. Whether you use our integrated scheduling layer or connect with your existing system, the intelligence lives in the operations platform — not the phone layer. That's where the revenue multiplication happens.

ProFinder doesn’t replace your scheduling system or your call center. We add the operations intelligence layer that most systems don’t provide — the layer that turns captured referrals into completed care plans and maximized revenue.